Three Ways to

Your check-in process should be seamless and is often your first impression. This part of the day should feel effortless and exciting and yet, it is often a point where systems break down, groups create a bottleneck, and vital details get overlooked. From our experience working in the adventure industry, we’ve felt these check-in pain points first hand and worked to create solutions for each part of the process. See our top 3 ways to dramatically improve your check-in experience and create a lasting positive impression with every customer.

People hate waiting, standing in long lines, filling out complicated forms, and repeating themselves. Take the cumbersome process of manually completing forms out of the equation and create a policy that requires guests to sign waivers and pay in advance. This means little time spent waiting and a streamlined check-in system where guests get to move on to the adventure right away. In addition, it guarantees you have vital information for every guest at your fingertips should an emergency occur.

With The Flybook’s integrated waiver system and a daily list dashboard, your check-in host can see any product add-ons (photos, gloves, or other options purchased online), signed waivers, and red flags — ensuring guests are able go through check-in quickly and get to their adventure with a great first impression.

Kiosks improve customer satisfaction by shortening check-in wait times, transaction times, and enhancing logistical flow. Implementation of a kiosk interface can reduce queues by over 30%, which can be an impactful first impression for a new customer and turn them from one time visitors into lifelong fans. Kiosks also help employees do their job effectively as they reduce the time commitment required for each customer.

Especially during peak times, this aids the employees in being more efficient and reduces the stress and chaos of long lines.

Have a gift store, snack bar or gear to sell onsite? Make these add-on purchases as easy as possible for customers at check-in and they will be more likely to buy. The process should be as simple as scanning the item and collecting payment, with no need to collect additional information.

The Flybook includes an item sales feature to help you quickly sell and manage inventory including reports based on those sales. Connect a barcode scanner so the system will be able to recognize standard manufacturer barcodes and charge a card on file anytime with our “Existing Client” drop-down feature. Simple, easy, and fast for both your guests and your staff.

By improving your check-in experience, you not only remove the stress from your staff but also your clients and an overall stress-free environment will improve your park’s atmosphere, causing people to want to return to your park.