About the integration
Zapier is an online automation tool that allows you to connect various software platforms and services that you use to support your business. It allows users to connect two or more apps in order to automate repetitive tasks or pass data without coding or relying on developers to build a direct integration between those systems.
When integrated, Flybook will pass a variety of important reservation details and other actionable information to Zapier, allowing users to then feed that information into other third party applications.
Zapier users are able to create "Zaps" using one or more of the Flybook Events below. Click on an event title to see the data fields available for each event:
"Back End Booking Exported"
This event is triggered manually within a reservation by selecting the "Send Reservation Information to Zapier" option in the 'Tools' area of the reservation's Home tab.
Fields we can pass:
- Events
- Events Account Id {"09"}
- Events Config Id {"123"}
- Events End Time {"2023-03-22T03:14:00"}
- Events ID {"0"}
- Events Invoice Item Type Identifier
- Events Item Id {"123"}
- Events Quantity Description
- Total Number of Guests {"4"}
- Total Number of Tickets {"5"}
- Total Number of Rentals {"3"}
- Total Number of Rooms {"2"}
- Total Number of Products {"2"}
- Events Reservation Id {"1234567"}
- Events Start Time {"2023-03-22T01:14:00"}
- Events Title {"Bike Trip"}
- Events Type Agnostic ID {"Rental-123"}
- Lead Client Created {"2023-03-21T01:12:00"}
- Lead Client Dummy Record {"false"}
- Lead Client Email {"john@doe.com"}
- Lead Client Id {"547854"}
- Lead Client Name {"John Doe"}
- Lead Client Phone {"5551233214"}
- Reservation Account Id {"09"}
- Reservation Add Ons
- Reservation Balance {"0"}
- Reservation Calendar Color
- Reservation Created By {"John Doe"}
- Reservation Date Created {"2023-03-20T01:12:00"}
- Reservation Earliest Event {"2023-03-22T02:00:00"}
- Reservation Email Sends
- Reservation Id {"1234567"}
- Reservation Latest Event {"2023-03-22T04:00:00"}
- Reservation Lookup {"ABC123"}
- Reservation Name {"John Doe"}
- Reservation Paid {"50"}
- Reservation Questions Are Done {"false"}
- Reservation Status {"2"}
- Reservation Time Stamp {"2023-03-20T01:12:00"}
- Reservation Total Cost {"50"}
- Reservation Base Cost {"47"}
- Reservation Total Of Taxes and Fees {"3"}
- Reservation Waivers {"3"}
"Front End Booking"
This event is triggered automatically when online bookings occur.
Fields we can pass:
- Events
- Events Account Id {"09"}
- Events Config Id {"123"}
- Events End Time {"2023-03-22T03:14:00"}
- Events ID {"0"}
- Events Invoice Item Type Identifier
- Events Item Id {"123"}
- Events Quantity Description
- Total Number of Guests {"4"}
- Total Number of Tickets {"5"}
- Total Number of Rentals {"3"}
- Total Number of Rooms {"2"}
- Total Number of Products {"2"}
- Events Reservation Id {"1234567"}
- Events Start Time {"2023-03-22T01:14:00"}
- Events Title {"Bike Trip"}
- Events Type Agnostic ID {"Rental-123"}
- Lead Client Created {"2023-03-21T01:12:00"}
- Lead Client Dummy Record {"false"}
- Lead Client Email {"john@doe.com"}
- Lead Client Id {"547854"}
- Lead Client Name {"John Doe"}
- Lead Client Phone {"5551233214"}
- Reservation Account Id {"09"}
- Reservation Add Ons
- Reservation Balance {"0"}
- Reservation Calendar Color
- Reservation Created By {"John Doe"}
- Reservation Date Created {"2023-03-20T01:12:00"}
- Reservation Earliest Event {"2023-03-22T02:00:00"}
- Reservation Email Sends
- Reservation Id {"1234567"}
- Reservation Latest Event {"2023-03-22T04:00:00"}
- Reservation Lookup {"ABC123"}
- Reservation Name {"John Doe"}
- Reservation Paid {"50"}
- Reservation Questions Are Done {"false"}
- Reservation Status {"2"}
- Reservation Time Stamp {"2023-03-20T01:12:00"}
- Reservation Total Cost {"50"}
- Reservation Base Cost {"47"}
- Reservation Total Of Taxes and Fees {"3"}
- Reservation Waivers {"3"}
"Client Created"
This event is triggered automatically when a new client is created in the Flybook account via one of the following routes:
1)online booking completion
2)client created via ‘make payment’ on a back office reservation
3)‘Add New’ from client database
4)‘Add New Client’ from client tab of reservation
5)Waiver completion
(Note that using both the "Waiver Signed" export & the "Client Created" export at the same time will likely result in duplicate client records being sent to Zapier)
Fields we can pass:
- Name {John Doe}
- ID {3}
- DOB {03-22-1965}
- Email {john@doe.com}
- Phone {555-555-5555}
- Zip {97755}
- Address Field {175 5th Ave}
- Created Date {03-18-2022}
"Waiver Signed"
This event is triggered automatically when a customer completes a Flybook waiver.
Fields we can pass:
- Name {John Doe}
- Email {john@doe.com}
- DOB {03-22-1965}
- ID {3}
- Phone {555-555-5555}
- Questions Answers {string}
- Questions Answers Question {Question1, Question2...}
- Questions Answers Answer {Answer1, Answer2...}
- Completed Date {03-18-2022}
"Guest Feedback Submitted"
This event is triggered automatically when a (Flybook) Guest Feedback form is successfully completed
Fields we can pass:
- Client Name {John Doe}
- Reservation Satisfaction {2}
- Staff Satisfaction {3}
- Reservation Feedback {we had a great time}
- Reservation Lookup {ABC123}
- Staff Feedback {staff were great}
"Inquiry Form Submitted"
This event is triggered automatically when a customer submits an Inquiry form online (general "contact us" form or "contact form only" web offering)
Fields we can pass:
- Name {John Doe}
- Phone {555-555-5555}
- Email {john@doe.com}
- Details {I'm inquiring about trip availability}